Shipping Policy
Last updated: 3 October 2026
This policy explains how Shouryakriti, Bhopal (Madhya Pradesh), delivers your order: where we ship, how long it takes, what it costs and what happens if something goes wrong. The delivery charge and the expected delivery time are shown before you pay.
Where we ship
We ship only within India. All orders are packed and sent from Bhopal.
Check your pincode
When you enter your 6-digit pincode at checkout, we check with our courier partner whether delivery is possible there and, where available, show an estimated delivery date. If we cannot deliver to your pincode, checkout tells you before you pay. If the courier check is briefly unavailable, a valid pincode is still accepted; if it later turns out we cannot deliver there, we will contact you, cancel the order and refund your payment in full.
How we deliver
- By courier: most orders are shipped through Shiprocket, which hands the parcel to one of its courier partners. The courier partner may differ from order to order.
- By our own team: some local orders are delivered by hand by the Shouryakriti team.
We choose the method for each order. The delivery charge is the same either way.
Processing time
Orders are packed and dispatched within 1–2 working days of successful payment. Working days are Monday to Saturday.
Delivery time
After dispatch, delivery usually takes 4–7 working days. Remote areas may take longer. The delivery date shown at checkout and in our emails is an estimate, not a guarantee.
Delivery charges
- Orders of ₹599 or more: free delivery.
- Orders below ₹599: a flat delivery charge of ₹50.
The ₹599 limit is based on the value of the products in your cart. The delivery charge is shown separately in your cart and at checkout, and is included in the total before you pay. There are no other shipping, packing or handling charges, and no extra charge for remote pincodes.
Payment
All orders are prepaid online through Razorpay. Cash on delivery is not available, so you never need to pay anything at the door.
Order updates and tracking
We send order updates by email from orders@shouryakriti.com:
- Order confirmed: after your payment goes through.
- On its way: once the courier has your parcel, with the courier name, tracking number, a tracking link and, where available, the estimated delivery date.
- Delivered: once the parcel reaches you.
Orders delivered by our own team have no courier tracking link. For these, you get an “out for delivery” email when the order leaves us and a “delivered” email when it reaches you.
You can also check your order anytime on the My orders page: enter your mobile number and the OTP we send by SMS to see your orders and their tracking.
Wrong address or changes
Please check your name, address, pincode and phone number before you pay. If something is wrong, contact us as soon as possible. We will try to correct it before the parcel is handed to the courier; once the courier has picked it up, we may not be able to change it.
Failed delivery attempts
If the courier cannot deliver (for example, nobody is available, the address is incomplete or the phone is unreachable), the courier may try again and we may contact you to confirm your details. If delivery still does not succeed, the courier returns the parcel to us in Bhopal. When a parcel comes back to us, we will contact you to agree on the next step.
Delays outside our control
Delivery can be delayed by things we cannot control, such as heavy rain or floods, festivals, strikes, courier network disruptions or government restrictions. If your order is running well past the estimated date, write to us and we will follow up with the courier.
Damaged, tampered or lost parcels
If your parcel arrives damaged or tampered with, or does not arrive at all, please see our Returns & Refund Policy for what to do.
Contact
For questions about delivery, email hitanshu@shouryakriti.com or message us on WhatsApp at +91 95225 00666 (messages only, no calls). Please mention your order number.