Returns & Refund
Last updated: 8 October 2026
This policy covers orders placed on shouryakriti.com for our Gomay Dishwash Powder, Gomay Dhoop Batti and Gomay Agar Batti, and for our PDF guides (see the PDF guides section below). These are handmade consumables for daily use and puja, so we keep returns simple. Returns are handled personally by our team over WhatsApp or email; there is no online return form.
How to reach us
- WhatsApp: +91 95225 00666 (WhatsApp messages only, no calls). This number is also in your order confirmation email.
- Email: hitanshu@shouryakriti.com
Please always share your order number.
Damaged, defective, wrong or missing item
If an item arrives broken, damaged, defective or different from what you ordered, or an item from your order is missing, message us within 48 hours of delivery with:
- your order number;
- clear photos of the item and the packaging (an unboxing video helps, but is not required).
Once we check it, we’ll send a free replacement or give you a full refund. You pay nothing extra.
Change of mind and opened packs
We don’t accept returns or exchanges for change of mind. Our products are consumables (sealed dishwash powder packs and incense sticks), and once a pack is opened it cannot be resold. Small natural differences in colour, shape or fragrance are not defects.
PDF guides (digital products)
Our PDF guides are delivered instantly: right after payment (or, for a free guide, right after you add your email) we email you a download link. The link works 5 times within 30 days, and one purchase includes every language edition.
- As these are digital files, there are no refunds once a download link has been used.
- If the file doesn’t open, the link doesn’t work or it has expired, message us on WhatsApp at +91 95225 00666 with your order number and we’ll send you a fresh link.
Exchanges
We don’t offer exchanges for a different product or size. If an item was damaged, defective, wrong or missing, we replace it as described above.
Parcel not delivered or returned to us
If your parcel is lost in transit, or comes back to us undelivered (returned to origin), we’ll reship it or refund you in full.
Cancelling an order
- Before dispatch: you can cancel and get a full refund. There is no cancellation charge. Email us or message us on WhatsApp with your order number.
- After dispatch: the order can’t be cancelled. If there is a problem when it arrives, the sections above apply.
Refunds
- All orders are prepaid through Razorpay. Approved refunds go back to your original payment method (UPI, card, net banking or wallet) through Razorpay. We don’t refund in cash or to a different account.
- A refund can be for the whole order or for part of it, for example only the affected item. When only part of an order is refunded, the delivery charge is not refunded.
- Approved refunds are credited within 5–7 working days after approval. Your bank may take a little longer to show it.
- When we start a refund, we email you, and you can see its status on the My Orders page.
Need help?
Email us, or write to our Grievance Officer: Hitanshu Shrivastava · hitanshu@shouryakriti.com. We acknowledge complaints within 48 hours and resolve them within one month.